FLOAT cares deeply for our customers and partners that we support. The ever-changing developments related to the Coronavirus have created a challenge for all of us. On this page, you will find information and updates on what we know about COVID-19, and how it may affect your order. We are here to help in every way we can and wish we had more control over this situation.
WITHIN THE U.S.
A majority of orders are still arriving within normal timelines throughout the states but please be aware of the following statement from USPS: Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking. First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.
Please expect delays for all overseas deliveries. They are arriving a bit longer than we had hoped but they are indeed making their way overseas to countries that are accepting shipments. According to the World Health Organization, it is safe to receive mail and packages at this time. Whether we have an update for your country or not listed below, please know that many countries are holding packages for a short period of time before they make their way to their final destination.
USPS continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.
France UPDATE: La Poste has advised that the French Government has extended the measures aimed at combating the spread of COVID-19 until July 10, 2020. La Poste is affected by these measures and cannot guarantee meeting normal delivery times in certain regions. Additionally, La Poste requests to avoid mailing large or heavy parcels exceeding 33 lbs (15 kg) or larger than 12.5 x 9.4 x 9.4 inches (32 cm x 24 cm x 24 cm) until the situation returns to normal.
United Kingdom UPDATE: Royal Mail Group has advised that Saturday deliveries of untracked letters and small packets have resumed as of June 13, 2020.
Spain UPDATE: Correos y Telégrafos has advised that the Spanish Government has extended the state of alert until June 7, 2020, or later, and the previously declared force majeure remains in effect. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items) and compliance with delivery standards for items requiring signature.
Slovenia UPDATE: Slovenia, Pošta Slovenije, has advised that postal services are now returning to normal. The sending of outbound mail (letter-post, parcel-post and EMS items) will resume gradually, depending on the availability of flights and transport capacity. All postal items will continue to be delivered in line with national health guidelines. Registered letters, parcels and EMS items will be delivered and a signature collected whilst respecting social distancing measures. Consequently, the situation of force majeure will remain in effect until June 1, 2020.
Albania: Albanian Post advises that the Government of Albania has extended the state of emergency until June 26, 2020. Customers should expect delivery delays for all items destined to Albania. Furthermore, Albanian Post has ceased to accept EMS items within its network, and letter-post and parcel-post items will be accepted only for those destinations where transport capacity is available.
Australia UPDATE: Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays.
Romania: CN Poșta Română SA has advised that it is currently unable to send letter-post and parcel-post items to an increasing number of countries both within and outside the European Union. Therefore, it is no longer accepting letter-post and parcel-post items for international destinations to which transport capacities are unavailable.
Denmark: Post Danmark (PostNord Denmark) has suspended signature on delivery. Delivery will be conducted via methods that limit human contact, with immediate effect.
Customers are asked to refrain from shipping items addressed to any of the below countries. The below list of destinations are suspended as of April 14, 2020: